Heeran Bang leads the Travel & Transportation business at AWS Korea. With 18 years of IT experience, she uses technologies such as ML/AI and Big Data to help Korea’s airline and logistics industries innovate and digitalize. She is also an expert in IT infrastructure, open source and virtualization projects. Currently, she is leading a large-scale enterprise transformation with Korea’s airlines where she is helping them to revolutionize their customer experience and become more agile, resilient and efficient enterprise. She holds a Master’s degree from the University of Southampton in the UK.