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- Enhancement of service quality (Customer-oriented service)

[ Period of Retention and Use of Personal Information ]
- In principle, personal information collected from speaker request and newsletter subscription will be retained in the database for 3 years. It is only used for speaker request related consultation, newsletter mailing service and enhancement of service quality. All personal information is destroyed immediately after 3 years.

SPEAKERSSearch for Speakers

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Speaker Invitation Inquiry
Doug Stephens
Retail Prophet, Founder & President
Futurist, Business

Doug Stephens is one of the world’s most prominent business futurists and retail industry experts on the global stage. As the founder and CEO of the globally renowned consultancy Retail Prophet, he has proven his exceptional ability to decode the massive forces reshaping commerce and translate them into strategic advantages for businesses.

Prior to founding Retail Prophet, Stephens spent over 20 years in the retail industry, holding senior international roles where he accumulated rich hands-on experience and a global perspective. His intellectual work and creativity have deeply inspired business transformations across countless retail companies, agencies, and global brands, helping organizations boldly reimagine their future in this era of unprecedented disruption.

As a highly sought-after advisory partner for global business leaders and leading corporations, his insights have contributed to the strategic planning of world-class brands, including IKEA, Nike, Walmart, Home Depot, L'Oreal, BMW, Coca-Cola, Louis Vuitton, Microsoft, and Google. He also exerts a powerful influence spanning academia and industry, sitting on multiple corporate and academic advisory boards, including the David Sobey Centre for Innovation in Retail & Services at St. Mary"s University.

An internationally bestselling author, Stephens has written four books addressing the future of retail and consumerism. His major titles include Reengineering Retail: The Future of Selling in a Post-Digital World (2017) and Resurrecting Retail: The Future of Business in a Post-Pandemic World. His latest book, The Future of Competitive Advantage: A Business Plan to Save Your Customers, Your Company, and Democracy, is set to release in June 2026, once again providing a definitive roadmap for businesses navigating radical shifts in technology and consumer behavior.

Beyond his books, Stephens is a powerful and unique voice in the media. He serves as a nationally syndicated retail columnist for CBC Radio and a featured columnist for The Business of Fashion. His perspectives are also regularly featured and sought after by leading global publications and media outlets, including The New York Times, The Wall Street Journal, Fast Company, Wired, TechCrunch, and the BBC.

Organization / Position
Retail Prophet Founder & President
Interlace Ventures Member of The Board of Advisors
CBC/Radio-Canada Syndicated Columnist
Education
Carleton University
Career
David Sobey Centre For Innovation in Retail and Service Member of The Board of Advisors
Speech
2025 The Convenience U CARWACS Show Conference EnsembleIQ
Publication
Resurrecting Retail: The Future of Business in a Post-Pandemic World
Video Clip
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